Shipping policy

Last updated: October 15, 2026

In plain language

Most US orders arrive in 10 to 14 days from the day you order, and standard US shipping is free on orders of $25 or more after discounts. You'll get a tracking link by email as soon as your pal is on its way.

Free shipping

Standard shipping is free on US orders of $25 or more (after discounts, before taxes). Orders under $25 pay a flat shipping rate, which is shown in your cart and at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). During holidays, launches and sales, processing may take a little longer. If an item is delayed, we'll email you.

Delivery times

  • United States: most orders arrive in 10 to 14 days from the day you order, including processing time. Some items ship directly from our fulfillment partners, which is included in this estimate.
  • International orders: times vary by country, customs and carrier, typically 8 to 25 business days.

Delivery times are estimates, not guarantees. Carrier delays, weather, customs and peak seasons can add time. If your order contains items from different locations, it may arrive in more than one package at no extra cost.

Tracking

When your order ships, we'll email you a tracking number and link. You can also check your order anytime on our Track an order page or in your account.

International shipping, duties and taxes

Where international shipping is offered, available countries and rates are shown at checkout. Duties, import taxes and customs fees may apply outside the United States. Unless they are collected at checkout, these charges are the responsibility of the recipient. Refused packages are returned to us, and any return shipping and duty charges may be deducted from your refund.

Addresses

Please double-check your shipping address at checkout. We can't redirect a package once it has shipped, and we aren't responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us right away and we'll try to fix it before your order ships. We may not be able to ship to some PO boxes, APO/FPO addresses or remote locations; if so, we'll contact you.

Late, lost or stolen packages

  • If your tracking hasn't updated for 7 business days, or your package is more than 10 business days past its estimated delivery date, contact us and we'll open a trace with the carrier.
  • If tracking shows "delivered" but you can't find your package, check with neighbors and your local post office, then contact us within 14 days of the delivery date. We'll work with the carrier and help make it right.
  • If a package is confirmed lost by the carrier, we'll send a replacement or a full refund.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with your order number and photos. See our Refund & Return Policy for details.

Contact us

Plushy Mochi (operated by Cacele Digital, LLC)
4475 US-1 South, Suite 604
St. Augustine, FL 32086, United States
Email: hello@cacele.com